Our extended closure has brought up a lot of FAQs. Here are the big ticket questions with answers to match.
Can I place something on hold during the closure? What happens to my existing holds?
The ability to place holds for physical items in our online catalog has been temporarily disabled. However, any holds you already had placed have been frozen. When we reopen, they will be fulfilled in the order they were originally received, so you won't lose your place in line! You can also add items to a list in your account, which you can use to request items once we reopen. Check out this video tutorial for more information.
Can I get a library card during the closure?
Yes, you can apply for a library card in our online catalog. It's instantly approved and gives you access to all our online resources!
What if my library card is expired?
Expiring library cards should automatically be extended through the end of the year. If yours was already expired or you have some other issue, email us at westallegheny@einetwork.net.
How do I access eBooks and other online resources?
Head on over to our eResources page for your online library, including things we've made available for you specially during this time! It's open 24/7 and all accessible from home with your library card.
When will you reopen?
Sigh...as soon as we can. We wish we could be now! Keep checking our website or follow us on Facebook for up-to-the-minute updates. We'll let you know as soon as we know!
Don't see your question here? Email us at westallegheny@einetwork.net and we'll get back to you within 24 hours!
